Frequently Asked Questions

1. Login to TribeGO app

2. Tap "TribeCard Pay"

3. Tap "Add to Apple Wallet"

4. Follow on-screen instructions

TribeGO can be downloaded from either Google Play or App Store.

Please scan the QR code or follow the links below to download the app on your mobile phone:

Google Play download

App Store Download

If you are still unable to locate the app, please check your store region. For instructions on how to check, please refer to "TribeGO is not available in my country".

If the app is not available in your country, please check your play/app store country and send it to us at hello@ltria.com.

As the instructions may differ depending on your OS and mobile, please check online for the most suitable instructions.

However, the instructions below should apply to most mobiles:

How to check Play/App Store country:

Android

1. Open the Google Play Store app.

2. At the top right, tap the profile icon.

3. Tap Settings > General > Account and device preferences > Country and profiles.

iOS

1. Open the Settings app.

2. Tap your name, then tap Media & Purchases.

3. Tap View Account. You might be asked to sign in.

4. Tap Country/Region.

1. Open your TribeGO app

2. Tap "Register"

3. Scan the QR code in your welcome email

4. Choose your password

1. Open TribeGO app

2. Tap "Forgot Password or Reset Account"

3. You will receive an email/SMS with a QR code

4. Once you have received the QR code, open TribeGO app

5. Tap "Register"

6. Scan your new QR code

7. Set a new password

Yes, you can! Please follow the steps below to setup your account in other phones:

1. Open TribeGO app

2. Tap "Forget Password or Reset Account"

3. You will receive an email/SMS with a QR code

4. Once you have received the QR code, open TribeGO on the phone you wish to setup the account on

5. Tap "Register"

6. Scan your new QR code

7. Set password (however it is recommended that you keep to the same password)

1. On your TribeGO dashboard, tap Cash wallet

2. Tap Withdraw

3. Tap Add account and fill up your bank details > Update > Continue to withdraw

4. Enter the amount to withdraw > Next > Transfer now

Please take note that the amount will take a few days to be reflected in your bank account.

Your payment could have been rejected for the following reason/s:

• There is insufficient balance in your wallet.

• The merchant is not approved under your flex plan. For more details on your plan design check out the claim guide on TribeGO > Documents

To utilize the remainder, you can choose to do one of the following:

1. Request the merchant to split up your transaction.

2. Make full payment with an alternative payment method and submit a manual claim for the flex balance amount. Once the claim is approved, the balance amount can be withdrawn from the cash wallet.